Communication

Clear language and polite manners are the key.
A team lead should be in control of his voice, so that the team member doesn’t feel like he’s being bossed upon.
As a team member, you must follow a closed loop communication to prevent errors in following orders. When a team lead orders you to “load 1mg of adrenaline”, you should respond by saying “am loading 1mg of adrenaline”.
What if you think the team lead gave a wrong dosage and you know the right dose? You may correct a colleague politely.
When you hear your lead say “Give 0.5mg of epinephrine” during a cardiac arrest, you may correct the lead saying “I have heard an order of 0.5mg of epinephrine but i think the correct dose is 1mg.” And the lead may respond by saying “Thank you, you are correct”. This is sharing knowledge/ constructive criticism.
If you are a team member and you notice another member not doing his role effectively, you may suggest him to correct.
Say if someone’s compressions are slow, you may tell them “Let’s maintain a rate of 100-120/min”.
Things to avoid:
– Do not push a colleague and do his role as your colleague is not doing it well.
– Do not yell at another team member. Do not be mean or insulting to another member.
– Do not get offended when you are corrected.
– Do not respond with incomplete loop of communication to orders received. Repeat the entire order.

OK,
I’ll do it,
Am on it,
Got it
etc are poor ways of communication.

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